At Digibox.Space, we strive to offer high-quality digital products and an excellent customer experience. Please read our Refund and Returns Policy carefully before making any purchases.
1. Digital Product Sales Are Final
Due to the nature of digital products, all sales are final and non-refundable. Once a product is purchased and delivered via download or email, we are unable to offer returns, exchanges, or refunds.
2. Exceptions – When Refunds May Be Considered
We may offer a refund only under the following rare circumstances:
- Duplicate Purchase: If you accidentally purchase the same product more than once.
- Technical Issues: If you are unable to access or download the product due to a technical error on our end, and we are unable to resolve it within a reasonable timeframe.
- Incorrect File Delivered: If you received a file that does not match the product description or is missing key content.
To request a refund under these conditions, please contact us within 7 days of purchase.
3. No Refunds for the Following
Refunds will not be issued for:
- Buyer’s remorse or change of mind
- Incompatibility with your software/device if clearly mentioned in the product description
- Download or access issues caused by your internet connection, device, or email filters
4. How to Request a Refund
To request a refund, email us at support@digibox.space with the following details:
- Your full name
- Email used for purchase
- Order ID or receipt
- Reason for the refund request
We will review your request and respond within 2–3 business days.
5. Need Help?
If you’re experiencing any issues with your purchase, please don’t hesitate to contact us. We’re here to help and ensure you get what you paid for.
Contact: support@digibox.space